Welcome to Citation Cyber and thank you for choosing us for your Cyber Essentials certification.
Achieving your certificate can be quick and easy if you follow this guide but remember you have a maximum of 6 months to achieve
When Should I Schedule a Support Call
When working on your Cyber Essentials self-assessment questionnaire, scheduling a support call can significantly improve your chances of completing it accurately and efficiently. Understanding the best time to schedule a support call is essential for maximizing its benefits during the certification process.
Navigate to your questionnaire - Access the questionnaire
Need your team to help Add more users
Complete the questionnaire using the guidance provided with each question
If you have support, carefully plan when to contact the team to maximise its effectiveness - Access support. Depending on your needs, you could schedule a support call before submitting your questionnaire for real-time guidance and corrections or after submission and marking to address specific feedback from the assessor. For more details, consider the factors that can influence the timing of your support call, such as the need for immediate feedback, error likelihood, and personal preferences.
Submit your questionnaire for review - Submit
Once submitted one of our specialist Assessors will review your questionnaire within 3 days and feedback. - Assessment time
Review the status of your questionnaire at any time
If you have passed -Congratulations.
We will submit to IASME who will send you a declaration
Download your certificate and any logos for website etc
If you have not passed, update the questionnaire following the Assessor feedback and resubmit within 5 days.
All the information you need on status, time remaining and support entitlement can be viewed on the questionnaire summary:
