How to Access and Complete Cyber Essentials Surveys or Questionnaires in Citation Cyber
In the Cyber Hub, select the Home section to begin the process of accessing questionnaires and surveys like the Gap Analysis Cyber Survey or renewal questionnaire.
To locate your questionnaires, log in to your Citation Cyber platform and select the "Cyber Cert" tab from the main dashboard. Once there, proceed to the desired section following the relevant navigation steps. Note that access permissions might be required, and only designated administrators or account holders can grant this access through the portal.
Accessing and Completing the Gap Analysis Cyber Survey
To access and complete the Gap Analysis Cyber Survey via the Atlas hub:
Log in to your Atlas hub account.
Navigate to the 'Citation Cyber' section on the left-hand menu.
Locate the survey link in the top-left corner of the page and click on it.
Complete the survey, either by yourself or by scheduling a session with a consultant for joint completion. This flexibility allows you to choose the approach that best suits your needs.
Accessing and Completing the Cyber Essentials Renewal Questionnaire
Accessing the Cyber Essentials (CE) Basic Questionnaire
To access the Cyber Essentials Basic questionnaire in Citation Cyber, follow these steps: Please ensure that your account has been granted the necessary access permissions by an administrator or account holder to view this questionnaire.
Log in to the Citation Cyber platform using your registered credentials.
Navigate to the "Cyber Cert" tab: From the main dashboard, locate and click the "Cyber Cert" tab.
Access the CE Basic questionnaire: Inside the "Cyber Cert" section, find the Cyber Essentials Basic questionnaire and click on it to begin or continue your submission.
If you encounter any issues, contact the support team for assistance.
To complete your Cyber Essentials renewal questionnaire:
Sign in to your assessment platform.
Open the 'Assessment Questionnaire' designated for your renewal.
Complete all required sections of the questionnaire thoroughly.
Submit the form before your renewal deadline to avoid interruptions in your certification.
Note: If failed, a retest may be required, which could incur additional fees.
Under the "Cyber Cert" tab, select the 'Cyber Essentials Basic questionnaire' and click 'view' to begin or continue your submission.
Submit thoroughly completed forms to ensure compliance, and if uncertain about any section, seek assistance through available support or consultation options.
Troubleshooting and Assistance
Why Can't I See the Questionnaire?
The most common reason for not seeing the Cyber Essentials self-assessment questionnaire is that your account has not been granted access. Only designated account holders or administrators have the ability to manage access permissions for other users. Without the proper access permissions, you will not be able to view the questionnaire in the hub.
How Can Access Be Granted?
To ensure access to the questionnaire:
Contact the Account Holder or Administrator: Reach out to the account holder or an assigned admin within your organisation. The account holder is the individual who initially received the Cyber Essentials questionnaire from Citation Cyber.
Grant Access via the Portal: The account holder should log in to the Citation Cyber portal and navigate to the user/access management section. From there, they can assign the self-assessment questionnaire to the desired team member or user. Once this step is completed, you should be able to view and complete the questionnaire. For further troubleshooting, ensure that you are logged into the correct section of the Citation Cyber hub and that your administrator has correctly assigned the relevant permissions.
If you encounter difficulties accessing or completing any form:
Double-check your login credentials and ensure you are using the correct platform.
Verify if the survey link or questionnaire is visible in the appropriate menu.
Contact customer support for additional guidance or technical issues. Reach out to the account holder or administrator if you suspect permission settings are restricting your access to the questionnaire.
If you need to export your questionnaire you can follow these instructions.
Related Topics
Differences Between Gap Analysis and Cyber Essentials Renewal Questionnaires
Preparing for Cyber Essentials Assessments
Support Options for Cyber Compliance
How to reset your password for Citation Cyber
If you want to vie questionnaires from previous years go to - view previous questionnaires