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Missing Modules from Cyber Learn?

Steps for if you are missing certain modules from your Cyber Learn

Vincent Priestley avatar
Written by Vincent Priestley
Updated over 3 weeks ago

If you are missing Modules from your Cyber Learn Subscription, Please follow these basic Troubleshooting steps.

  1. Check your subscription dates

    1. As admin on Home Page of Cyber Hub, you should see your active subscriptions below the main menu (As Shown Below)

    2. If your Subscription is Active go to step 2, if inactive please contact Support via Email or Live Chat

  2. Ensure Users are assigned to the correct course

    1. As admin if you visit "Cyber Learn" then "Learning Settings" on the left side of screen

      and then Select the department, there you can see if they have been assigned the course

  3. If above steps haven't solved the issue, please follow the below steps

    1. As Admin go to Cyber Learn, then to Learning Settings, then Pick the Relevant Department, Press Update on the required course, and then press Update again.

If none of these steps have fixed the issue, please contact Support via Email or Live chat

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