Understanding Payment Policies and Post-Payment Onboarding Processes for Cyber Essentials
Cyber Essentials, offered by Citation Cyber, involves both Basic and Plus services, each with specific payment policies and onboarding processes. Below, we detail key aspects of these procedures to guide you through the process effectively.
Payment Terms and Invoice Timelines
For Cyber Essentials Plus services, invoices are due within 30 days from the date of contract sign-off, as specified in the signed agreement. It's important to note that payment deadlines for this service are based on the contract date and not tied to the completion of any on-site services. To avoid overdue invoices, ensure payments align with the agreed-upon timelines outlined in your order form.
Post-Payment Onboarding for Cyber Essentials Basic
Once payment for a Cyber Essentials Basic invoice is finalized, your account will be created, and you will gain access to the questionnaire on the customer hub. This marks the beginning of your onboarding process, laying the foundation for compliance and certification steps ahead.
Summary
Payment for Cyber Essentials Plus must be done within 30 days of signing the contract, irrespective of when the service is performed.
After paying for Cyber Essentials Basic, you will be guided through the onboarding process starting with the setup of your account and the questionnaire.
By adhering to these policies and understanding the subsequent procedures, you can ensure a smoother experience with Cyber Essentials.