Send us a message (recommended)
The fastest way to reach our support team is through the message icon on this page. Click the chat icon in the bottom-right corner of any page in the Help Centre or inside the Cyber Hub, then select Send us a message.
Why this is the quickest option:
You'll get an instant response to common questions — our assistant can help with things like finding your Cyber Essentials questionnaire, accessing reports, and navigating the Cyber Hub.
If you need to speak with a person, the assistant will connect you directly to one of our team.
You can attach screenshots or files to your message, which helps us resolve technical issues faster.
You'll receive replies by email if you close the chat, so you won't miss anything.
Your full conversation history is saved, so you can pick up where you left off.
Tip: The more detail you include in your first message, the quicker we can help. Let us know which product you're using (e.g. Cyber Essentials, Cyber Intel, Cyber Phish), what you were trying to do, and what happened.
Call us
If you'd prefer to speak to someone directly, you can call our team on:
0333 323 3981
Lines are open Monday to Friday, 9:00am – 5:00pm.
Browse the Help Centre
Before reaching out, you might find the answer you need right here in the Help Centre.
You can use the search bar at the top of the Help Centre to find articles on any topic.
What to have ready when you contact us
To help us resolve your query as quickly as possible, it's useful to have the following to hand:
Your company name as it appears in the Cyber Hub
The product or service your question relates to (e.g. Cyber Essentials, Penetration Testing, Cyber Intel)
A description of the issue, including any error messages or unexpected behaviour
Screenshots if something doesn't look right on screen — you can paste these directly into the chat
Response times
We aim to respond to all messages as quickly as possible. Sending a message through the chat is typically the fastest way to get a response, as our assistant can often answer straightforward questions immediately and route more complex queries to the right person on our team.