This can sometimes happen, if it does then please use the troubleshooting guide below:
What time has elapsed since the patches were applied?
If this is within the last 4 hours, please allow more time. The scan Engine usually updates within 4 hours, but can occasionally be longer to update the information in the portal. Additionally, note that the system refreshes device and vulnerability data visible on the dashboard approximately every 24 hours, even though scans are performed automatically in intervals of around 3-4 hours.
if update was more than 4 hours, but vulnerabilities are still showing, download a fresh scan report
If after 4 hours the portal has not been updated. Go to Scan Reports, then click LAUNCH REPORT, give the report a name, then create. It will take about 2 – 3 minutes for the report to be created. Once completed, download the report. This will then update vulnerability information across Cyber Intel. Reports from the 'Scan Reports' section are available instantly, providing on-demand visibility into device vulnerabilities. A screenshot of a computer AI-generated content may be incorrect.
Has the Cloud Agent Been Reporting?
Sometimes due to internet issues, the cloud agent may not report back with the latest information regarding a device. Kindly navigate to Device List and then to Agent Summary, and check when last the agent checked in, it shouldn’t be more than a day as long as the device has a stable internet connection.
If these two things have been done, but still the vulnerabilities are showing, please send a message to the support team in messages and ask to speak to a human.